Sales Support Agent

THE SALES SUPPORT AGENT WILL….

play a key role in ensuring smooth B2B order allocations and flow, while offering best-in-class support to SAXX B2B partners. This role requires a strong attention to detail, problem-solving skills, and a customer-centric approach.

RESPONSIBILITIES INCLUDE:

• Manage and monitor the end-to-end B2B order lifecycle, ensuring timely processing and fulfillment, and allocate orders efficiently to maximize revenue and minimize delays
• Identify and proactively communicate issues that may prevent on-time, in-full shipping, and communicate with Agencies/Retailers on any changes, including managing Order Holds, Backorders and Fill Rates
• Act as a key point of contact to support B2B partners, Agencies and Retailers, addressing inquiries and providing exceptional and timely support on matters such as Order Edits, Cancellations and Accommodations
• Collaborate with internal teams (sales, logistics, warehouse, finance) to ensure seamless order execution, from order placed to Invoicing
• Assist in process improvements to enhance operational efficiency and customer satisfaction.
• Other duties that may arise as required to support business operations and objectives

REQUIRED QUALIFICATIONS:

• 1–3 years of experience in sales support, order management, customer service, or a related role in a B2B environment.
• Familiarity with ERP systems (e.g., MS Dynamics, SAP). Experience working in an EDI environment and/or with B2B portals (e.g., ElasticSuite) will be an asset.
• Proficiency in Microsoft Office Suite, and high comfort level working mostly in Excel.
• Customer-focused mindset with a proactive approach to issue resolution.
• Excellent verbal and written communication skills to effectively interact with internal and external partners.
• Strong attention to detail, time management, and the ability to manage multiple priorities in a fast-paced environment.

Don’t meet every single requirement?  Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every qualification.  At SAXX we are dedicated to building a diverse, inclusive and authentic workplace community, so if you’re excited about this role, but your past doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.  You might just be the right candidate for this or other roles.

The anticipated annual salary range for this position is $48,000-$50,000. The final aligned upon salary will be dependent on the successful candidate’s relevant skills, experience, and job-related knowledge.

WHY WE THINK YOU’LL LOVE WORKING WITH US

• We offer equitable salaries, a comprehensive benefits package including health, dental, and vision coverage, and an Employee and Family Assistance Program to support your well-being.
• Get additional health care support through a virtual health care platform and a health spending account.
• Participate in a Group RRSP matching program.
• 3 weeks paid vacation.
• Hybrid working environment.
• Four paid days off dedicated for you to volunteer in your community and to support causes that matter to you most.
• Have your birthday off to celebrate in style.
• Free products? Yes please! Every SAXX employee receives an annual $600 credit to treat themselves and the people in their life to our premium products.
• Enjoy access to an in-office gym, along with an on-site shower.
• Hang out with the cute and cuddly dogs at our headquarters (Woof!)
• Stay fueled with healthy snacks, coffee, and tea.
• Be part of a team of incredibly talented, passionate, and empowered people focused on building and innovating.
• Make an impact with your work—each person has an equal opportunity to contribute to our goals.
• Find opportunities to grow in your own career—offering advancement opportunities for our team members is important to us!

TO APPLY…

Please forward your resume and quote Sales Support Agent in the subject line. No phone calls please. We appreciate your interest in the role, however; only successful applicants will be contacted for an interview. Thank you for your interest in a career with SAXX.

Please keep tabs on your junk/spam folders. Our emails may end up there and we want to make sure we have the opportunity to connect with you!